Kasuwa

Account & data

Delete your Kasuwa account

You can ask us to delete your Kasuwa account and the shop data linked to it at any time. This page explains what is removed, what we may need to keep, and how to submit a request — even if you no longer have the app installed.

Last updated: 29 October 2026 Applies to the Kasuwa mobile app

The short version

  • Submit a request using the form below, or email privacy@Kasuwa.app.
  • We verify the request using the phone number registered to your account.
  • Deletion is completed within 30 days of verification.
  • Some financial records may be retained where the law requires it.
  • Uninstalling the app removes local data on that device, but does not delete your account on our servers.

What is deleted

When your request is verified and completed, we delete or anonymise:

  • Your account profile: name, phone number, email (if provided), password, state, LGA and market name.
  • Your shop or shops and their settings, including the shop name and location details.
  • Shop data: products, stock records, sales, payments, customers and their balances, repayment history, expenses and reports.
  • Staff memberships and invitations linked to your account or shops.
  • Server-side sync records and queued changes associated with your account.

What we may keep

A limited amount of information may be retained after deletion where there is a lawful reason:

  • Financial and accounting records that we are required to keep for tax, accounting or regulatory purposes. These are kept only for the period required by law and access is restricted.
  • Fraud and abuse prevention records, where necessary to protect the service and other users.
  • Records held by payment providers for subscription payments, under their own retention policies and legal obligations. We do not control those records.
  • Aggregated or de-identified information that can no longer be linked to you.

Data on your phone

Sync first if you want a copy

Kasuwa stores core shop data locally on your device. Uninstalling the app or clearing its storage removes that local copy. If you have changes that have not yet synced, they will be lost when the app is removed — so connect to the internet and allow the app to sync before you uninstall, if you want those records on your account.

Removing local data from your phone does not, by itself, delete your account on our backend. Use the form below to request account deletion.

Staff accounts and multiple shops

  • If you are a staff member (cashier or manager), deleting your account removes your access. The shop owner controls the shop’s business records — contact the owner if you also want those removed.
  • If you are an owner with more than one shop, deleting your account removes the account and all shops linked to it.
  • If you own a shop with other staff, their access will end when the shop is deleted.

How to request deletion

Fill in the form below. We use the phone number to match your request to the account and to contact you for verification. If you prefer, you can email privacy@Kasuwa.app from the phone number or email address registered to your account.

Account deletion request

All fields marked required must be completed.

Used to find and verify your account.

We will contact you using the phone number provided to verify the request. Deletion is normally completed within 30 days of verification. Requests made from a number that does not match an account will be declined.

What happens next

  1. We receive your request and match it to an account using the phone number provided.
  2. We verify it by contacting you on that number. We may ask a simple question to confirm you own the account.
  3. We delete your account and data from active systems, subject to the retention exceptions above.
  4. We confirm completion by phone or email. Backups containing your data are cycled out within a further 60 days.

If we cannot verify a request, or if the account is subject to a legal hold or an unresolved dispute, we will explain why and what you can do next.

Other things you can do without deleting your account

  • Remove individual products, customers, sales or expenses inside the app.
  • Ask us to correct inaccurate account details by emailing support@Kasuwa.app.
  • Cancel a subscription through the payment method or store used to subscribe.

Contact

For questions about this page or your request, email privacy@Kasuwa.app or support@Kasuwa.app. You can read more about how we handle information in our Privacy Policy.